Registration FAQ:

How to register with directowners.com?
: It takes less than a minute to register with directowners.com. Its simple, safe, secure, easy and quick. The ‘Login' link in the home page, takes you to a form. Share your name, contact number, email address and click submit. Once you finish the email verification, your registration with directowners.com is complete. Now you can login and access your account. You can also login using your active Facebook and Google mail accounts.
Is it safe to use login via Facebook & Google (social network)?
You can also log-in to directowners.com using your active Facebook and Google mail accounts. It’s absolutely safe and time saving to log-in using your Facebook and Google email accounts, as no other additional information is required. Also your email verification is done automatically. By choosing the social network login, you don’t have to create/remember one more password. Once you login in, please update your complete profile information in the account dashboard.
Is registration required to search properties in directowners.com?
At directowners.com, property search is absolutely free and easy too. By registering, you get access to members-only features of our website like a personalised dashboard, express interest and shortlist properties features. You also get eligible to buy a service package and be a part o f our reward program.
What are the advantages of registering with directowners.com?
Registration with directowners.com, is easy, simple and secure. You get access to members-only features that are available in our website. As a registered user, your account dashboard will show all the shortlisted properties, express interests etc. You also become eligible to buy a service package and join our exciting reward programs. Furthermore, you can also choose from our Value Added Service of Relationship Manager and Site Visit Assistance.
Is there a registration fee?
Registration with directowners.com is absolutely free! You can search for properties and express interests with ease.
How to be a part of the reward programs in directowners.com?
An exciting feature for registered and active subscribers of directowners.com, is the reward programs. Subscribe for a package and you are all set to earn your reward points. You get back what you give! Earn reward points with each referral you do. You can refer property owners, landlords, buyers and tenants too. Each referral will earn you respective points, although you need to wait till the referral gets actively listed in our website. Our referral program is created in a user centric service model, to give back more than what we take as a subscription fee. You could also choose to encash you reward points as PayTM wallet or Sodexho coupons.
How to retrieve forgotten password or username?
Goto directowners.com home page. Click on the 'Login' link. Click on the "Forgot Password" link on the login page. Provide your EMAIL ID, used for registration. We will email you a link to reset/create a new password and continue accessing your account with directowners.com. Or Provide your MOBILE NUMBER, used for registration. We will send you an OTP, using which you can reset/create a new password and continue accessing your account with directowners.com.
How to change account password?
Goto directowners.com home page. Click on the 'Login' link. Once you Log in, now you can access the "My Account" section. Click on "Change Password" link available in "My Profile" section Enter your new password. Re-Enter the new password to confirm. Your new password will be activated immediately.
How to edit/add /modify profile?
Log in to your profile in directowners.com, Please follow below mentioned steps to modify your profile. Login to "My Account" section Click on "update Profile" link available in "My Profile" section Modify your profile, edit desired information Now save the changes by clicking on "Update" button Your new profile will be activated immediately
What is the procedure to deactivate the account?
You can send a request from registered Email ID to info@directowners.com You can also call our helpline number 044 - 2434 0508/ +91 94444 12345 from your registered mobile number. You can also submit feedback on our website contact us page. Our customer service department will get in touch with you and do the required.

Owner / Landlord FAQ

How to list a property for sale/rent on directowners.com?
Posting a property in directowners.com is easy and quick. As an owner/landlord, you can post your property details and photographs for sale or rent. You can also send all the details by Whatsapp to +91-94444 12345. Once our customer service department verifies and validates, the property details will be made live in our website.
How much does it cost to list a property on directowners.com?
Property listing with directowners.com is absolutely free!
How to list a property using Whatsapp?
Owners and Landlords can send in their property details via whatsapp to +91-94444 12345. Our customer service department will revert back to verify and validate the property details.
How can users contact Owners and Landlords via directowners.com?
At directowners.com, we ensure as an owner/landlord you are hands-on in handling your privacy. Our website serves to all kinds of users; general, registered and subscribed. General and Registered users can express interests for properties, which triggers an alert to you (owner/landlord) with user contact details. Active subscribed users get access to your (owner/landlord) contact details. At any point of time, a registered and subscribed user can contact you (owner/landlord)using the Virtual Number feature.
How long my property listing be valid on directowners.com?
We encourage the owners/landlords to update the status of the property once sold/rented. Also our customer service department follows regular validation and verification checks, to ensure only available properties are listed. Once sold or rented, you (owner/landlord) can send a request mail to the customer service department to deactivate the listing.
How to edit/add info/modify property listing?
You (owner/landlord) can login to your account and access the property detail page. Here you can edit, add info and modify the property information. Our customer support team will verify and validate the details before making it live in the website.
Is it compulsory to share the property photos?
Properties with photographs get more reach and reviews with users. You (owner/landlord) can hide the photographs, making it visible only to registered and active subscribers.
How to remove a property listed with directowners.com?
The owner/landlord are solely responsible for updating the status of the property, once sold/rented. Our customer service department will verify and validate before deactivating the property from the website listing. Also the owner/landlord can send a request mail to the customer service department to deactivate the listing.

Buyer / Tenant FAQ

How to search for properties in directowners.com?
Any user can search for properties with specific parameters of location, types, budget etc General & Registered users can express interest for the preferred properties. This will trigger alerts to owners/landlords. While active subscribers get access to contact details of owners/landlords and more features of the website.
How to express interest for a property?
While search results are listed, you can view the option called “Express Interest”. By clicking on the link, you can send a trigger to the specific owner/landlords.
How to shortlist a property?
While search results are listed, you can view the option called “Shortlist”. By clicking on the link, you can shortlist the preferred properties.
How to post my requirement?
Goto directowners.com home page. On top right of the website, you can find the “Post Your Requirement” Provide your contact details along with your requirement. Our customer service department will get back to you.
What is the advantage of subscribing for a package from directowners.com?
A registered user can choose to subscribe for a package. Each package offers available properties and assured count of properties. When you are successfully subscribed, as a buyer/tenant, you get access to contact details of owners/tenants. You are not limited by the package, you can also contact ‘N’ no of more properties listed in the website. You also become eligible to use the Value Added Services like Relationship Manager and Site Visit Assistance.
How to select and buy a package?
Your property search with specific parameters of location, property type and budget gets better with our customised packages. Each package offers you a suitable budget range, minimum available and assured count of properties. You can choose only one package that suits your requirement and get started with finding your dream property.
I didn't find property for my requirement, what should i do?
You can “Post Your Requirement” or reach our customer service department using the online chat.
How to make a Credit Card Payment / access Payment Gateway on directowners.com?
While you are subscribing for a package, you can make the payment using Credit Card/Debit Card/ Net Banking. Your payment will be routed through our online payment gateway service provider. Our website has the required SSL certificate to ensure all online registrations and payments are safe and secure.
What are the Value Added Service provided by directowners.com?
DirectOwner.com offers its active and subscribed users its exclusive Value Added Services like the Relationship Manager and Site Visit Assistance. For terms and conditions of the VAS, please contact us via email or call.

Terms and Conditions specific FAQ's

Property Listing: FAQ

How does directowners.com verify a property?
All the properties listed in directowners.com undergo the basic screening and verification process* with respect to the ownership, availability etc. We advise all our users to personally verify all essential details of property value, property condition, legal processes etc before concluding a deal. *The ownership verification process is a sole decision of directowners.com and all supporting documents remain highly confidential.
How does directowners.com update the property(/ies) availability?
To ensure latest updated property listing, we at directowners.com, encourage all owners at regular intervals of time, to use the automated technology and keep their property listing updated. Owners are solely responsible for all related property pictures, information and availability status.

Payment FAQ:

How to make the payment for subscription?
A package subscription fee should be made online via our secured payment gateway. We do not accept offline (cash/cheque) payment, users are solely responsible in case of an discrepancies.
Is the subscription fee refundable?
All refunds are subject to discretion of directowners.com. The subscription fee is refundable ONLY for the below scenarios/situations:
  1. As a Tenant, when your referral of existing house owner property goes live in the website
  2. If a user (buyer/tenant) hasn’t found a suitable property, by end of the subscription period. The user can take up our Value Added Services of site visit assistance or relationship manager. Failing to find a property even after the subscription period and the value added services, purely based on sole decision of directowners.com your subscription may be extended for a specific period of time or your subscription amount refunded. As earlier said the decision to refund of extend your subscription lies with directowners.com.
Is the subscription fee same for all users?
The subscription fee varies based on the property preferences of the users. Also the subscription fee is subject to change at any point of time, notice of change will be made via mailers and T&C page for user’s reference. Any kind of financial transactions with the owners, is purely sole decision of the users.
What happens to the Failure transactions/attempts while paying the subscription fee?
Failure transactions do not qualify for a successful subscription. Failure transactions may happen due to various reasons like poor internet connectivity, net banking incompliance etc. Refund: If payment failure happened with the payment gateway provider, the refund is subject to their terms and conditions. Any further request for refund is subject to the sole decision of the directowners.com
What all services are included in a subscription package?
Each subscription package offers unique listing of properties based on the preference of location, type and budget. Subscribers get access to contact details of owners, also become eligible to use Value Added Services*like Relationship Manager and Site Visit Assistance. Owners are solely responsible to respond to users. *Value Added Servicesis sole decision of directowners.com, terms and conditions apply.

Relationship Manager FAQ

How to hire a Relationship Manager?
Owners with listed properties and subscribed users of directowners.com become eligible to hire a Relationship Manager(RM), as a part of our Value Added Services. An eligible user can hire a Relationship Manager by writing to the customer service department or by giving a missed call. Our customer care executive will get in touch with you immediately. Hiring a relationship manager implies respective service charges*. Request and feedback emails from registered email ids and calls from registered mobile numbers are only acceptable. *Service charges are applicable based on the property buying/selling/renting. Assigning a Relationship Manager is sole discretion of directowners.com
Are Relationship Managers staffs of directowners.com?
Yes... Relationship Managers (RM’s) are staffs of directowners.com, with expert knowledge and career stint with leading brands like KnightFrank, Colliers etc. An RM will take specific efforts to help owners and subscribed users, to find and finalise their dream property deals. Please note, RM’s are available for selective budget, location, property types, cities and countries only. Hiring a relationship manager implies respective service charges*. *Service charges are applicable based on the property buying/selling/renting. Assigning a Relationship Manager is sole discretion of directowners.com

Owner FAQ:

How does directowners.com verify ownership?
A user agrees that he is the rightful owner of the property, by posting a product to let out or sell. Every owner and their property listing(s) need to adhere to the periodic verification and validation process. Failing which directowners.com can edit/ delete/ deactivate a property listing at any point of time with or without notice.
How can users contact owners, via directowners.com?
General users can use the express interest feature, to trigger an alert to the owner. We atdirectowners.com, to ensure owner’s privacy and security, have availed the Virtual Number feature for every user of the marketplace. Whereas, subscribed users, within validity period, get access to contact details of owners. Owners are solely responsible for their response to users.
How to deactivate a property listing?
Owners can inform the customer support team, on finalising a tenant or buyer for a listed property. Also at any point of time, the owner can log into their directowners.com account and raise a request to delist the property from our website.

Tenant / Buyer FAQ:

How does directowners.com verify and validate genuine users?
We at directowners.com have established a verification process that ensures all users are genuine tenants/buyers. To avoid intermediaries, our customer support team executes periodical and regular verification process. In case of any discrepancies, refund to subscribers is not applicable, also directowners.com has all the rights to deactivate/delete an user account with or without notice.
How many package or subscriptions can a user have?
All active and subscribed users are eligible to have one package/subscription at a time. On renewal they can choose a different package, if required.
When can a user request a refund?
If an active subscriber is unable to finalise a deal from the listed properties and minimum assured count, we will extend the validity period or request for refund. The refund will take 15-20 days, refund value excluding taxes while subscribing, will be made after verification and validation process of directowners.com.

Rewards Points FAQ:

How can a user become part of the reward programs of directowners.com?
A registered and subscribed user becomes a part of our reward programs. Rewards points are added to the user account, only when the referred property gets listed or the referred user subscribes with us. Reward points can be reimbursed as PayTM wallet or Sodexho coupons.

Referral FAQ:

How does the referral program work in directowners.com?
A registered and subscribed user can refer properties and more users. Referrals get converted into rewards only when the referred property gets listed or the referred user subscribes with us. Each referral will get a unique code to mention while subscribing with us.

Third Party FAQ:

How secure are the features availed in directowners.com?
All features used in our website are safe, secure and in compliance with the SSL certificate. Features like IVRS, Virtual Number, SMS, Email, Maps, Payment Gateways, Reward Program, Chat, Hosting server etc have been created in association with trusted and leading service providers. If any user is facing difficulties with respect to using these features, please send us an email from your registered email id to info@directowners.com.

Communication FAQ:

How can we contact directowners.com?
All users can contact us by writing an email to info@directowners.com and calling +91-94444 12345 to reach our 9.00 am to 9.00 p.m. customer support team. Please use the registered email id and mobile number for all transactions.

Security FAQ:

How does directowners.com ensure user data security?
Our website has been created with the required SSL certificate, to ensure all online registrations, transactions, payments etc are safe and secure.